Terms and Conditions


Ordering AMR Home Textiles products from this online store indicates your agreement to the following terms and conditions:

All prices are in Euros (€).
All prices include V.A.T., at the applicable legal rate in Portugal.
The price indicated for each article includes the cost of delivery for deliveries in Continental Territory of Portugal and Spain. For other destinations in the European Union the price does not include the cost of delivery; It will be calculated when you have selected all the products you want to purchase and will be indicated on the “Checkout” page.
For intra-Community sales, the buyer is presumed to be the final consumer, so he is not a taxable person.
The buyer is responsible for the payment of the shipping costs and any amounts that are required by the authorities of the country where he is located and where he requested the delivery of his order.

The possibility of placing orders in this online store is restricted to orders whose delivery and billing addresses are in Continental Territory of Portugal and countries of the European Union.
In case of invoicing and delivery in Islands, the shipping costs are subject to confirmation.
Gift Boxes are intended for the special packaging of the products selected by the buyer, and can not be purchased separately or in a number greater than the number of products in the shopping cart.
Note that Bedspreads and Decorative Shams and Pillowcases can not be packed in Gift Boxes.
Orders for delivery in postal boxes are not accepted.
Orders will only be accepted if they have all the requested data duly completed.
After completing your order, you will receive a confirmation email indicating the billing and payment details at the e-mail address indicated on the “Checkout” page.

The total value of your order, including V.A.T. and shipping costs, will be displayed on the “Checkout” page.
In this page you must select the method of payment. You can choose bank transfer, Paypal (or Credit Card) or ATM (only available to customers of Portuguese banks).
The order is awaiting payment within a maximum period of 3 days.
After this period, the order is canceled by our services and the product (s) available again at the online store.
Once the payment has been made, through any of the indicated means, we request that you send us the respective proof of payment to the email info@portugalhome.pt .

Delivery time
Delivery time for the orders will be made within 5 working days after the date of receipt of payment.
AMR should not be held responsible for delays and non-compliance resulting from the service provided by postal services, transportation or communication justified by disturbance, total or partial strike, water damage, flood, fire, riot or war.

You can receive your orders in two ways: shipment by carrier or pick-up at our showroom located at Avenida General Norton de Matos, 1336 – Edifício Proa, Loja n.º 7, 4450-218 Matosinhos – Portugal (this option is only available for Continental Territory of Portugal and Spain).
If you pick your order at our showroom, delivery is free and limited to the period between 16:00 and 18:00, from Monday to Friday, excluding public holidays.
If you have chosen the carrier service, the delivery service will be provided by entities external to the AMR that have been selected in order to guarantee a rigorous and quality service.
If you want the order to be delivered to a different address than the billing address, you must indicate it on the “Checkout” page in the field provided for this purpose.
Otherwise, the order will be sent to the billing address, indicated on the same page.
We remind you that it is not possible to deliver in postal boxes, or in countries other than the country indicated for billing purposes.

The customer has 14 days from the date of receipt of the product to return it.
However, prior to return, the customer should send an email to AMR so that the quality department can coordinate with the customer how to proceed with the return of the merchandise, if the same is justified.
AMR reserves the right not to accept returns of products made without prior notice and that are not in the same conditions in which they were sent (those that are not in their initial packaging with all accessories and / or complements that show evidence of use, transformation or damages).

Intellectual and industrial property
All contents, texts, images, as well as the logos, names, trademarks and distinctive signs of this online store are protected by intellectual property rights and / or others that are the exclusive property of AMR and are under the same license.
The use or reproduction, in any way, of the contents of this online store is expressly prohibited without previous written authorization of the AMR.

Obligations of use
The user is responsible for the contents, information and data registered and commits itself to:

  • Do not pretend to be someone else;
  • Do not violate any national, regional or international law;
  • Do not register and / or transmit, online or by email any illegal, threatening, provocative, abusive, defamatory, violating privacy, or discriminatory content against any person;
  • Do not transmit any software that contains viruses or any other computer code, file or program designed to interrupt, destroy, damage or limit the functionality of any hardware, software or telecommunications equipment;
  • Do not copy and modify any work derived from any content that is available on the AMR online store.

Confidentiality and data protection
When a user completes their order, their data is incorporated into our database, being used only to process their orders, as well as to send them information about our products, if the user does not express himself to the contrary .
The strictly necessary data will still be available to the transport companies to send the order.

Law and Jurisdiction
These terms and conditions are governed by Portuguese Law.
In order to resolve any and all litigation arising from the interpretation and / or application of these general terms and conditions, the Courts of the District of AMR‘s registered office shall be competent, expressly renouncing any other.

Final dispositions
AMR reserves the right at any time and without prior notice to review these terms and conditions of access and use, with effect from the date of its disclosure.